You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Join #TeamAmex and let's lead the way together.
OB Description:
- To perform credit servicing call on overdue accounts, whilst delivering the first class customer service;
- Negotiate, collect and perform credit control on credit risk accounts in adhere with ICSSRM policy and procedures;
- Achieve specific performance targets based on call monitoring scores, effectiveness of outstanding balances collected, and daily volume handled / productivity.
- Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty.
- Recommend cancellation, or suspend spending privileges where required, and communicate these actions to customers
- Raise recommendation to write-off handling fees, petty balances or penalty charges, when justified or necessary.
Qualification:
- Education: College Graduate
- Prefer candidates to have Customer Service experience.
- Must be willing and able to work any shift within our hours of operations, which includes nights and weekends.
- Must have the flexible worksheet once company or team necessary.
- Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals.
- Ability to effectively communicate American Express concerns while ensuring customers that they are valued.
- Proven analytical skills with the ability to process large amounts of information in a short amount of time and articulate a workable solution to the customer.
- Computer literate with a solid working knowledge of current internet technology and the ability to research information for business related purposes.
- Must be comfortable making decisions and recommendations in unclear circumstances and be able to manage multiple tasks effectively while progressing through work concurrently.
- Resilient with the desire to continually improve personal performance, customer satisfaction and business brand and demonstrated patience and ability to solve customer concerns.
- Ability to navigate in multiple computer systems while interacting with the customer simultaneously.
- Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate.
- Must have strong time management skills and the ability to work under pressure and with limited supervision.
- Must have the ability to use good, sound judgment in decision making and the ability to effectively manage change and remain calm in stressful situations.
- Self-motivated and committed to drive results with professional business maturity.
- Have Fluent English speaking and written skills both English and mandarin.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Why American Express?
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
$ads={1}