About us
At TikiNOW Smart Logistics (TIkiNOW), we‘ve committed ourselves to become a trailblazer in
bringing AI and advanced technologies to positively transform Logistics to a heightened level.
As a member of TikiNOW, you will gain more knowledge and experience on how an E-commerce
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the system operates, obtain the opportunities to push yourself further by solving problems in a systemwhere millions of orders are sold and delivered to customers and support the Tiki Express
Delivery (TED) team to deliver products to customers in the fastest and most dedicated way.
We are looking for talented and passionate Business Development Support. This position is
critical for the company’s growth. He/she should be working closely with both internal and
external stakeholders so as to generate new demand for the company’s products.
Job Purpose :
- Help and instruction for new users of TNSL‘s systems
- Deliver service that "exceeds expectations" when clients assist TNSL.
- Manage and provide support for TNSL‘s systems and services-related issues during the
onboarding procedure.
What you’d contribute:
- Assist sales representatives in managing contracts with clients, and upload contracts to the FPT
system. - Assist and direct new users to TNSL systems
+ Set up an account + Direct users to TNSL‘s system.
+ Maintain constant contact via phone and Zalo while boarding. - Resolve the customer‘s issue
+ During the onboarding process, receive and handle customer requests and
complaints; contact the appropriate departments to address these requests and
complaints. - Receiving tasks from management, working with relevant departments of Sales, Ops, Tech,
etc. of the TNSL team to address customer requests and complaints regarding service
quality.
What you’d have to succeed for the role:
- Being agile, responsible, and learning actively
- Dynamic, ebullient, and passionate about helping delivery staff and engaging in customer
service activities - The capacity to solve problems effectively and quickly
- Sincere, cautious, and thoughtful in their work
- Basic English pronunciation Voice was audible and clear.
- Possess telephone customer service skills and teamwork abilities
Nice-to-have experience:
- Possess knowledge of customer service and handling complaints, or have worked for
shipping companies
Our cool offers:
- Hybrid working
- Attractive package + immediate healthcare insurance
- Fully paid during the probation period
- Social insurances contributions are paid on full salary
- Be coached by experienced & inspirational leaders and managers
- Unlimited access to knowledge via the learning library & via team knowledge-sharing
Salary: Negotiable
Location: Hồ Chí Minh
Team: Sales/Business Development/Partnership
Application deadline: 26/06 — 31/07/2023
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