We are seeking a dedicated and experienced Head of Client Experience to join the team.
Take the next step and contact us today, this is your chance to work with the recruitment agency of choice.
The Role
As a Head of Client Experience, you will be responsible for ensuring a positive and seamless experience for our clients throughout their journey with our company. You will develop and implement strategies to enhance client satisfaction, retention, and loyalty. By collaborating with cross-functional teams, you will establish and maintain strong client relationships, identify areas for improvement, and implement initiatives to drive client-centricity and exceptional service delivery.
Main Duties and Responsibilities
- Client experience strategy
- Relationship management
- Client feedback
- Client insights
- Process optimisation
- Team collaboration
This is a hybrid-based role, with an expectation of working within the office 2-3 days per week based in the City by Liverpool Street Station
Benefits of working at Your World:
Our benefits scheme is designed with you in mind, join a company where work and life truly balance
- Competitive Salaries
- Gym membership
- Private Healthcare
- Hybrid working
- A clear career and salary structure
- Interest-free season ticket/laptop loans
- Casual dress
- On-going training & development created and delivered by industry leaders
- End of year awards
- Annual events
Apply today, or contact our Talent Team to register your interest at talent@ywrec.com
